Get to Know our Staff: Roy Ortiz, Communications

Get to Know our Staff: Roy Ortiz, Communications

What is your job title/your role at Scottish Rite for Children?
I am a graphic designer and photographer in the Communications department.

What do you do on a daily basis or what sort of duties do you have at work?
I collaborate with various Scottish Rite departments to bring their great ideas to life through fun visual pieces, whether it is done through graphic design or photography.

What was your first job? What path did you take to get here or what led you to Scottish Rite?
I cannot recall my first job, but I devoted many years to serving my local church. It was there that my creative skills were honed, which eventually led to awesome career opportunities.

What do you enjoy most about Scottish Rite?
I enjoy the fact that I get to use my creativity to help provide a memorable experience for Scottish Rite’s patients and staff.

Tell us something about your job that others might not already know?
I often collaborate with multiple departments simultaneously to complete projects.

Where is the most interesting place you’ve been?
The most interesting place I’ve been so far is the country of Panama.

What is your favorite game or sport to watch and play?
Since I was a child, my favorite sport to watch has been boxing.

What’s your favorite vacation memory?​
The most interesting place I have visited is Isla Mujeres, Mexico. It is a small island near Cancun. My wife and I went there for our honeymoon earlier this month. It was my first time visiting a coastal area of Mexico. I enjoyed the culture there, and it was interesting to learn about the diversity of cultures across different regions in Mexico.

What’s one fun fact about yourself?
I enjoy finding humor in everything – when appropriate!

Get to Know our Staff: Maria Janeth Zayas, Radiology

Get to Know our Staff: Maria Janeth Zayas, Radiology

What is your job title/your role at Scottish Rite for Children?
I am a radiology scheduling specialist. I assist patients with scheduling appointments and follow-up appointments, while coordinating with the schedules of nurses, radiologists and technicians.

What do you do on a daily basis or what sort of duties do you have at work?
I work with various departments to accommodate patients needing ultrasound tests, MRIs or guided injections. I also coordinate follow-up visits between patients and our physicians.

My primary focus is delivering the best customer service in outpatient radiology care, collaborating closely with our team of doctors, therapists and radiology technicians. Top of FormBottom of Form

What was your first job? What path did you take to get here or what led you to Scottish Rite?
My first job was at a souvenir shop in a hotel in my home country, El Salvador. Since then, I have worked multiple jobs in the retail industry and will always remember that feeling of becoming financially independent. However, working in a hospital setting was always a passion of mine. After years of working at a bank, I decided to follow my dream and became a cash finance officer at a hospital in Fort Lauderdale, Florida in 2015.

When my husband’s job brought us to Dallas, I worked as a patient access specialist for Baylor Scott & White. I was thrilled to continue my passion of working in a hospital, because I was able to help children and adults alike with their medical needs. I often passed by Scottish Rite for Children Orthopedic and Sports Medicine Center and dreamed of working there someday. In June 2022, I was officially hired! It still is an honor to work for such a special place.

What do you enjoy most about Scottish Rite?
I am very lucky to be a part of the Radiology team. I value and enjoy working with my coworkers, and I learn something new from them every day. I also love the work atmosphere and the people I work with. I identify with Scottish Rite’s core values of virtue and integrity. It is truly a great place to work.

Tell us something about your job that others might not already know?
There is a lot of behind-the-scenes work that goes in scheduling and rescheduling, especially with same-day appointments. This can be challenging if there are no openings.

Where is the most interesting place you’ve been?
Hawaii. I never thought in my wildest dreams that I would travel Hawaii, but I did!

What is your favorite game or sport to watch and play?
I love to watch soccer and tennis.

If you could go back in time, what year would you travel to?
I would go back to the 80s. I was a teenager and love the music, culture and vibe that came from growing up in the 80s. It was a magical decade indeed.

What’s one fun fact about yourself?
Back in my prime, I was a singer and flamenco dancer. I even performed at a famous restaurant in Miami and at a nightclub in Orlando.

Get to Know our Staff: Rolan Roundtree, Security

Get to Know our Staff: Rolan Roundtree, Security

What is your job title/your role at Scottish Rite for Children?
My role is security officer, and I ensure the safety of patients, patient families, staff and visitors through vigilant monitoring, effective response to incidents and strict adherence to security protocols.

What do you do on a daily basis or what sort of duties do you have at work?
As a security officer at Scottish Rite for Children, I am responsible for monitoring the Evolv System, ensuring the safety and security of the hospital environment and preventing the entry of weapons. I manage the check-in process for patient appointments and contribute to an efficient and welcoming patient experience. In addition, I fulfill the role of the main entrance greeter, where I provide initial assistance and direction to visitors. This affirms a positive and supportive hospital atmosphere.

What was your first job? What path did you take to get here or what led you to Scottish Rite?
I offered lawn mowing and vehicle cleaning services for my first job. My journey to Scottish Rite was a blend of coincidence and personal connections. During a lunch visit with my godmother, Melody Fletcher, I met the director of security Carlton Stewart. He mentioned an opening in the Security team, steering me towards this unexpected opportunity. It’s a testament to how sometimes, the right path finds you at the most unexpected moment.

What do you enjoy most about Scottish Rite?
What I find most rewarding at Scottish Rite is witnessing the remarkable progress our patients make following their surgeries.

Tell us something about your job that others might not already know?
An aspect of my role that may not be widely known is that I occasionally assist in making patients feel comfortable and at ease before their appointments.

Where is the most interesting place you’ve been?
Hawaii.

What is your favorite game or sport to watch and play?
My favorite sports are basketball and football. I am a Green Bay Packers fan!

My favorite video games include “Call of Duty”, “Tekken” and “Fortnite”. 

If you could go back in time, what year would you travel to?
If given the chance to travel back in time, I would choose to return to 2019 to cherish additional moments with my father before his passing.

What’s one fun fact about yourself?
One interesting fact about me is that I can play the piano despite not knowing how to read music.

Get to Know our Staff: Wanda Moss, Environmental Services

Get to Know our Staff: Wanda Moss, Environmental Services

What is your job title/your role at Scottish Rite for Children?
My role is an Environmental Services assistant.

What do you do on a daily basis or what sort of duties do you have at work?
Making other people happy while doing my work to clean offices and other hospital areas.

What was your first job? What path did you take to get here or what led you to Scottish Rite?
My first job was at a Dairy Queen serving customers. When I came to Scottish Rite, I was working at a hotel. I had been praying for a job I liked better, and this opportunity came up to answer my prayers. I’ve been here 18 years. I’ve loved my time and looking forward to hitting 20 years soon!

What do you enjoy most about Scottish Rite?
The children – seeing them and talking to them makes you feel so good. If the kids can handle and get through what they are going through, I know I can, too. And I love making other people happy. I really do think a smile can go a long way.

Tell us something about your job that others might not already know?
I think people don’t know about how connected I am to the people who use and work in the spaces I take care of each day. Making sure offices and spaces are tidy and well-maintained helps everyone do a better job, and I’m very proud of that.

Where is the most interesting place you’ve been?
It’s maybe not the most interesting but it is my favorite place to visit – it’s my church. I love Sunday School, and just like I love to connect with people here at Scottish Rite, I really enjoy connecting with my church family.  

What is your favorite game or sport to watch and play?
I like watching tennis and basketball. I like football, too, but mainly when my team wins. I also like watching wrestling.

If you could go back in time, what year would you travel to?
I don’t want to go back in time. I like being in the present and looking forward to the future and being happy.

What’s one fun fact about yourself?
I love shoes and jewelry! And I love to shop.

Get to Know our Staff: Karla Palacios Reagor, Therapeutic Recreation

Get to Know our Staff: Karla Palacios Reagor, Therapeutic Recreation

What is your job title/your role at Scottish Rite for Children? 
I am a certified therapeutic recreation specialist (CTRS). I assist inpatient and outpatient children with their recreation, leisure, goals and interests. I provide them with resourceful recreation activities in their home, school and community that can be adapted for their needs and goals. Resources include sports, swimming, camps, dance and more. I may also coach a child on any specific sport. We can do one-on-one sessions, so I can teach them how to participate in sports and eventually send them on their own to participate in their chosen sport independently.

I am also a camp director for Camp Joint Adventure, the recreation therapeutic specialist for Camp TLC, a support staff member for Spina Bifida Hispanic Family Camp and a coordinator for Tennis All Stars.

What do you do on a daily basis or what sort of duties do you have at work? 
I facilitate and coordinate recreation therapy groups for inpatient patients who benefit from therapeutic recreation. We use the solarium, tennis courts, James F. Chambers, Jr. Youth Fitness Park and Allan Shivers Park and Lee Drain Children’s Courtyard. Activities consist of sports, physical activity, cognitive skill building, social interaction and leisure involvement! I host one-on-one sessions for children who may not leave their room due to being bedbound or needing weight management. 

For the spina bifida clinic, I visit the children for the following reasons: 

  • Periodicity in children ranging from 3-year-olds to 6-year-olds
  • An introduction to therapeutic recreation 
  • Weight management
  • Increase of physical activity
  • Increase knowledge of adaptive leisure involvement
  • Adaptive bike riding
  • Camp resources 

I work at the spina bifida clinic twice a week, and I love it!

What was your first job? What path did you take to get here or what led you to Scottish Rite? 
My first job was at a behavioral hospital. I volunteered at River Crest Hospital in San Angelo, TX, while I had a 1-year-old toddler and attended graduate school for two months. This was the only way to get experience in my field of work, therapeutic recreation, in that city. A position opened, and I became a paid employee at this hospital. Shortly after, my husband got a job offer in Arlington, TX, and we had to move. I was able to transfer from River Crest Hospital to Millwood Hospital; these are sister hospitals for United Health Care. During my time in Arlington, I saw a commercial on television about Scottish Rite, and it immediately caught my attention because my career dream has always been to work with children with disabilities. I grew up with a cousin with cerebral palsy, who was very dear to me and passed away at 16-years-old. 

Right away, I found the Scottish Rite number, called, asked to be transferred to the Therapeutic Recreation department and got the chance to speak with the director of therapeutic recreation Dana Dempsey! I asked if we could meet to speak about Scottish Rite and therapeutic recreation for learning purposes. Dana gave me a tour, and it is safe to say that I was in love! I stayed in touch with Dana and hoped that one day our paths would cross again after I received my certification and built more experience in our field. 

I continued my graduate work remotely when we moved to Arlington. A year later, I finished graduate school with a Masters in Coaching, Sports, Recreation and Fitness Administration, walked the stage while being pregnant with my second child and passed my exam to become a CTRS. After I became a CTRS, I began to apply for better paying jobs to help support my little family, as my husband was also establishing himself as a basketball coach and teacher. I worked as a therapeutic recreation director at another sister hospital at Mesilla Valley Hospital for two years. Then, a full-time position opened at Scottish Rite. I applied, went on more interviews and got blessed with the opportunity to be a full time CTRS at my dream job: the Therapeutic Recreation department at Scottish Rite for Children in Dallas.

What do you enjoy most about Scottish Rite? 
I enjoy being the one to say “yes, you can participate in sport and recreation” to a child who thought that their diagnosis was going to keep them from enjoying their childhood through sports. I also love the hope I can offer to the parents who thought their child may never be able to ride a bike or play in a team sport.

Tell us something about your job that others might not already know? 
Therapeutic recreation offers physical well-being, knowledge of adaptive sports, inclusion and services as a coping skill for psychological well-being. Recreation and leisure involvement can be used as a tool to help balance negative moods, decrease symptoms of depression, anxiety or any other mental illness.

Where is the most interesting place you’ve been? 
I went to a military school at New Mexico Military Institute. I was on the Ranger School as an Army Ranger! It was just for fun and not a training for the real Army. One week, we went to do a land navigation project. We stayed out in the middle of a desert in New Mexico, and it was dark and cold. However, the stars were amazing, like the Milky Way. I love the outdoors the desert; this location has been the most beautiful and interesting place I have ever been.

What is your favorite game or sport to watch and play? 
I love playing soccer and love watching Family Feud!

If you could go back in time, what year would you travel to? 
The year 2000. I was 8-year-olds, with no real responsibilities other than family time, playing soccer, going to school and enjoying my mother’s homemade Mexican food at our trailer park in New Mexico!

What’s one fun fact about yourself? 
I can spin a basketball on my finger for two to five minutes straight and can hip thrust up to 400 lbs.