Get to Know our Staff: Sandra Hatchel, Inpatient Nursing Unit

Get to Know our Staff: Sandra Hatchel, Inpatient Nursing Unit

What is your job title/your role at Scottish Rite for Children? 
I am a registered nurse on the Inpatient Unit.
 
What do you do on a daily basis or what sort of duties do you have at work?
As a R.N., I am kind of a jack-of-all-trades. I do all the tasks needed to provide care for my patients and their families while trying to provide the best experience possible.
 
What was your first job? What path did you take to get here or what led you to Scottish Rite? How long have you worked here?
My first job was as a vet assistant – I learned fast that while I liked dogs, this was not for me. When I started out in college, I volunteered at a local hospital. I found nursing interesting and thought, ‘Yep, this is where I’m meant to be.’ Since that time, I’ve worked as a tech for 10 years, then became an L.V.N., then R.N., (with both an associate degree in nursing and Bachelor of Science in Nursing). I basically just keep upgrading.
 
A fellow R.N. buddy worked at Scottish Rite and loved it. They said it was a different environment than other places to work. She was right — the work environment is just a different vibe — hard to describe, but if you know you know. I had always considered working in pediatrics and have been here for the last 2½ years.
 
What do you enjoy most about Scottish Rite?
I love my fellow tight-knit band of coworkers. We are like family! We know how to lift each other up and are always willing to help out or answer any questions. Every day I learn something new.
 
Tell us something about your job that others might not already know?
I am a nurse, and a lot of people have an image of what that entails because what they see on TV, but the reality is not really like that. As a nurse, you are the advocate/cheerleader/friend/rule maker (the list goes on and on), but we truly are there for every up and down in our patient’s and family’s lives. It is awesome to see a kiddo who has been on the unit for a while go home, because you know you helped them get to that place of recovery. Our kiddos are very strong and some add a little sassiness to the mix. I love it!
 
Where is the most interesting place you’ve been?
Well, I have not done a lot of traveling outside of the U.S., but I would love to travel to Ireland and Spain. My dad is of Irish decent, and it would be nice to visit the beautiful country sides.
 
If you could only eat one meal for the rest of your life, what would it be?
Easy — tostadas or enchiladas! Well, anything TexMex. Yum!
 
If you could go back in time, what year would you travel to?
I would go back to the ‘80s era. It was my childhood and an awesome time.
 
What three items would you take with you on a deserted island?
A book, comfy clothes and some tea bags (I love unsweet tea – if you know me, you know this is true!)
 
What’s one fun fact about yourself?
I have a crazy sense of humor mixed with a little sarcasm. Even in the worst of times, we need to laugh. 
Get to Know our Staff: Lori Wendt, Center for Dyslexia

Get to Know our Staff: Lori Wendt, Center for Dyslexia

What is your job title/your role at Scottish Rite for Children?
Dyslexia marketing and outreach associate

What do you do on a daily basis or what sort of duties do you have at work?
I have the privilege of representing Scottish Rite by marketing our new curricula. I do this by organizing exhibit space and presenting at conferences. I also assist with training for our curricula,Build and Bridges.

What was your first job? What path did you take to get here or what led you to Scottish Rite? How long have you worked here? 
My first job was at a store that sold different flavors of popcorn. I taught first grade and then worked for HIT Entertainment where I was responsible for the educational content and outreach for Barney & Friends,Thomas the Tank Engine, Angelina Ballerina and Bob the Builder on PBS. I returned to teaching and then started here at Scottish Rite one year ago!

What do you enjoy most about Scottish Rite? 
The positive energy and sense of hope are what I enjoy most about Scottish Rite.

Tell us something about your job that others might not already know? 
This job has brought my life full circle. My children were both diagnosed here with dyslexia. Now that they are 19 and 22, I see every day what a difference intervention makes. It makes me so proud to be part of the Center for Dyslexia!

Where is the most interesting place you’ve been? 
My husband and I took our four kids to Austria. We went to the most amazing, unique restaurant! You had to walk up a mountain to get there and then you rode a sled down after dinner. It was an amazing experience!

What is your favorite game or sport to watch and play? 
I love to watch football! My football-loving dad had three daughters, so we all grew up watching football with him!

If you could only eat one meal for the rest of your life, what would it be? 
Queso!

What’s one fun fact about yourself?
I am married to the voice of Barney the Dinosaur! I loved working with Barney so much that I married him!

Get to Know our Staff: Jason Sawa, Inpatient Nursing Unit

Get to Know our Staff: Jason Sawa, Inpatient Nursing Unit

What is your job title/your role at Scottish Rite for Children?  
I am in the inpatient care coordinator. 

What do you do on a daily basis or what sort of duties do you have at work?  
I ensure the needs of the patient and family are met during their inpatient stay and at discharge. I meet with patient families upon admission to discuss their plan of care and expected discharge needs. I’m one part of an extraordinary team that helps our families have a great experience while staying with us as an inpatient and that they are set up for success when they are ready to go home.

What was your first job? How long have you worked here?
My first job was at KFC, and I’ve been at Scottish Rite since 2004. 

What makes Scottish Rite such a special place to work?
I love seeing how the kiddos progress with the treatments they receive here. I also think it takes a wonderful group of people to keep Scottish Rite special, so I think my co-workers are invaluable. 

What would your dream job be if you were not in the medical field? 
I would love to be a pilot and travel the world. 
 
Where is the most interesting place you’ve been?
My favorite place to vacation is any place that has sunshine and a beach. 
 
What is your favorite game or sport to watch and play?
My favorite team is the six-time Super Bowl Champions Pittsburgh Steelers. 

What’s one fun fact about yourself?
I love buying new release items – from shoes to vinyl records to seeing a movie the night it premieres

Get to Know our Staff: Karina Zapata, Therapy Services

Get to Know our Staff: Karina Zapata, Therapy Services

What is your role at Scottish Rite for Children?
I am a physical therapist/research therapist in the Therapy Services department. I spend half of my time seeing patients as a physical therapist and the other half working on research or quality improvement projects. I enjoy being able to support effective implementation of evidence-based practice.
 
What do you enjoy most about Scottish Rite?
I love the mission – that we can do what is best for the child, regardless of families’ ability to pay.
I love being able to collaborate with so many disciplines to provide holistic care.
I love that we have a strong research team to have an impact on a wider scale. I initially thought that I was going to move back to sub-Saharan Africa to “make a difference,” but I realized that I can also make a difference right here at Scottish Rite. The unique opportunities that this organization provides, allows me to utilize my skills and talents on a daily basis.
What path did you take to get here? How long have you worked here?
I grew up in Kenya and Papua New Guinea. I initially thought that I wanted to use my privilege of studying in the US to return overseas, but once I learned about Scottish Rite for Children, my plans changed. My physical therapy professor in Los Angeles told me about Scottish Rite. She knew that Scottish Rite had a physical therapy method for treating clubfoot, which is a hot topic overseas. After graduating from PT school 13 years ago, I started working here.

What’s the coolest or most interesting thing you’re working on right now?
When I began working here, I noticed that we saw a lot of kids with scoliosis, but physical therapy did not play a large role in their treatment. In Germany, my other nationality, scoliosis-specific exercises are commonly performed. I ended up getting my Ph.D. while working here to evaluate whether scoliosis-specific exercises prevent curve progression and determining if it should be part of our standard of care.
 
What are you currently watching on Netflix/Hulu/TV/etc.?
Between work and staying active with my three kids, I fall asleep before I’m able to watch anything.
 
What would be the most amazing adventure to go on?
Traveling around the world for a year with my family.
 
What is special about the place you grew up?
Papua New Guinea has the most linguistic diversity in the world, with over 800 languages.
 
What is your favorite thing to do when you’re not working? 
Without kids, kitesurfing. My department director actually got me hooked. With kids, exploring a nearby state park.
Get to Know our Staff: Environmental Services Department

Get to Know our Staff: Environmental Services Department

Our Director of Environmental Services, Stan Whittenberg, answered a few questions to give an inside look at the impact his team has at Scottish Rite for Children. 

Who they are: 
The Environmental Services (EVS) department responsibilities are broad and constantly changing and increasing. In addition to improving patient safety, service and efficiency, EVS professionals help contribute to improved patient satisfaction ratings and help lead sustainable programs. Specifically, Environmental Services is responsible for maintaining an aesthetically pleasing environment for the entire facility on a daily basis. EVS is also responsible for set up and removal of seating, tables, etc. for special functions. We coordinate all internal space relocations and manage the off-site storage of facility equipment and non-monetary donations.
 
What they are known for:
Our team is known for being a group of friendly, quick responders who all take a great deal of pride in what they do. 
 
Significant achievement:
One achievement that the Environmental Services department is particularly proud of is that since October 2018, we have consistently scored above 98% with patient satisfaction on facility cleanliness. 
 
How they make a difference:
Health care environmental services professionals care for a highly complex, regulated environment, where sick people want and need a care environment conducive to recovery and wellness. That very environment plays a key role in customer/patient satisfaction and quality outcomes throughout a patient’s continuum of care. Simply put, EVS in health care contributes to saving lives every day. This is a critical distinction because the knowledge needed to provide a safe and clean clinical environment extends from the inpatient unit to the surgical suite and everything in between. Possessing the knowledge and understanding of how and why the environment plays a role in disease transmission can and will impact the overall patient experience.
 
Department goals:
In order to meet the ever-growing challenges of our environment, the EVS department is always looking for ways to improve staff training and clinical collaboration, control costs, establish and standardize best practices and share knowledge throughout the continuum of care.
 
Unknown department fact:
The knowledge of health care environmental services professionals is rooted in the fundamentals of infection prevention, microbiology and evidence-based practice, related to cleaning and disinfection. And, there are key differences between the health care and non-health care roles that are associated with managing multiple waste streams, floor care, linen handling and distribution. The environmental services profession offers certification as a Certified Healthcare Environmental Services Technician (CHEST), Certified Surgical Cleaning Technician (CSCT), Certified Healthcare Environmental Services Profession (CHESP) and Certified Master of Infection Prevention (CMIP). We’re proud to have several team members who have successfully earned these distinctions.

How your department has responded to COVID-19:
The team has displayed a strong commitment to the health and safety of our patients, visitors and other team members. With around-the-clock work, the EVS team has been critical to preventing infection and keeping the organization running cleanly and efficiently.

Early into the pandemic, the EVS team partnered with the Performance Improvement department and Scottish Rite leadership to establish frequent communication to discuss  an action plan, concerns and needs regarding infection prevention.

Throughout the pandemic the EVS has increased the frequency of routine cleanings of high-touched surfaces, such as door handles, light switches, elevator buttons, arm rests, doorknobs and push plates – and in public or high traffic areas of the campuses including waiting rooms, lobbies, lounges and dining areas.

As the pandemic began to intensify, the EVS team collaborated with our Supply Chain department to keep a watchful eye on the supply of health care disinfectant and was able to establish a distribution process which has allowed us to be better positioned to continue to provide the essential chemicals needed to keep our facility safe.